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CSA policies

For members

Please sign-up for our CSA by completing the registration form on our website.

Payments

We accept payments in cash, by cheque or via Interac e-transfer, Visa and Mastercard.

For spring subscriptions, payment in full is required at the time of registration. For summer subscriptions, a $100 deposit is required at the time of registration. Full balance is due by June 1.

Email transfers can be made to csa@franktownhouse.ca. Please indicate “flower” as your security answer.

Communications

Franktown House Flowers communicates with CSA members by email to remind of a scheduled pick up on a regular basis. On occasion, we may also send important information regarding your order or inform you about activities on our farm.

Cancellations

Upon registration to the CSA, you are making a commitment to support our farm for one season. Your financial contribution supports the success of the farm and we trust that, as our CSA member, you understand the importance of this commitment. That said, we understand that circumstances can arise that may require the cancellation of your share. To cancel your subscription, please send an e-mail to csa@franktownhouse.ca with an explanation for cancellation. All requests will be reviewed and a refund (or partial refund) for the share may be considered.

Pick-up

Please remember to pick up your order or have a friend or family member do so in your absence.
An e-mail reminder will be sent to you the day prior to your scheduled pick-up.

Pick-up location

Your flowers will be available for you at the location you selected upon registration.
Please be sure your name is checked off the list when you collect your bouquet.

Missed pick-ups

In the case of a missed pick-up your bouquet will be donated to a local charity or health care provider. No refunds will be made for missed pick-ups.

Vacation holds

We encourage you to ask a friend or family member to collect your flowers in your absence.

Rescheduling is an option for summer bi-weekly (1 date) and weekly (2 dates) shares only. Please notify us upon registration, if possible. Rescheduling cannot be guaranteed with less than one week’s notice.

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