For members

You may sign-up for our CSA by completing the registration form on our website. An e-mail confirmation will be sent to you within 24 hours confirming your pick-up location and payment status.

Payments

We accept payments in cash, by cheque or via Interac e-transfer.

For a monthly subscription, payment in full is required at the time of registration. For weekly and biweekly subscriptions, a $100 deposit is required at the time of registration. The balance is due on June 1. You may also pay in full at registration time.

Please mail cheques to:

Les fleurs Franktown House flowers
223, chemin McLinton
Wakefield QC J0X 3G0

Note: Unless you are paying in full at the time of registration, please include a post- dated cheque for the balance of your share along with the deposit.

Email transfers can be made to csa@franktownhouse.ca. Please indicate “flower” as your security answer.

Communications

Franktown House Flowers communicates with CSA members by email to remind of a scheduled pick up on a regular basis. On occasion, we may also send important information regarding your order or inform you about activities on our farm.

Cancellations

Upon registration to the CSA, you are making a commitment to support our farm for one season. Your financial contribution supports the success of the farm and we trust that, as our CSA member, you understand the importance of this commitment. That said, we understand that circumstances can arise that may require the cancellation of your share. To cancel your subscription, please send an e-mail to csa@franktownhouse.ca with an explanation for cancellation. All requests will be reviewed and a refund (or partial refund) for the share may be considered.

Pick-up

Please remember to pick up your order or have a friend or family member do so in your absence. Your flowers will be available for you at the location you selected upon registration. You may change your location two days prior to the designated pick-up day. Please be sure your name is checked off the list when you collect your bouquet. An e-mail reminder will be sent to you the day prior to your scheduled pick-up.

Pick-up location

Should you wish to change your pick up location, you may do so by sending a message to csa@franktownhouse.ca at least two days in advance of your scheduled pick-up.

Missed pick-ups

If you expect to miss your scheduled pick-up, please notify the farm at least two days before the delivery day by sending an e-mail to csa@franktownhouse.ca with an explanation for missing your pick-up. All requests will be reviewed and a refund for the delivery will be considered.

In the case of a missed pick-up without notification, your bouquet will be held for pick up at the farm until the end of the next day. If it is not claimed within this time frame, the bouquet will be donated. No refunds will be made for missed pick-ups without notification.

Vacation holds

Vacation holds are made upon registration ONLY. A maximum of two weeks can be removed from your delivery schedule with no charge or penalty.

No refunds will be made for changes to schedules once the season is underway. Instead, you may wish to ask a friend or family member to collect your flowers in your absence.

Vacation holds are an option for bi-weekly and weekly shares only.