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CSA policies

Important information for CSA members

Please sign-up for our CSA by completing the registration form on our website.

Communications

Franktown House Flowers sends out email reminders to CSA members the day prior to their scheduled pick up. By providing your email upon registration, you are added to our mailing list to which we send on average four to six emails each year. You may unsubscribe at any time.

 

Payments

We accept payments by Interac e-transfer (preferred), credit card, and cheque.

For spring subscriptions, payment in full is required at the time of registration. For summer subscriptions, a $100 deposit is required at the time of registration. Full balance is due by June 1.

Email transfers can be made to csa@franktownhouse.ca. Please indicate “flowers” as your security answer.

Cancellations

Upon registration to the CSA, you are making a commitment to support our farm for one season. Your financial contribution supports the success of the farm and we trust that, as our CSA member, you understand the importance of this commitment.

That said, we understand that circumstances can arise that may require the cancellation of your share. To cancel your subscription, please send an e-mail to csa@franktownhouse.ca with an explanation for cancellation. All requests will be reviewed and a refund (or partial refund) for the share may be considered.

Pick-up

Please remember to pick up your order or have a friend or family member do so in your absence.
An e-mail reminder will be sent to you the day prior to your scheduled pick-up.

Rescheduling

Rescheduling is an option only for summer bi-weekly (1 date) and weekly (2 dates) subscriptions. Please notify us upon registration, if possible. Rescheduling cannot be guaranteed with less than one week’s notice.

We encourage you to ask a friend or family member to collect your flowers in your absence.

Pick-up location

Your flowers will be available for you at the location you selected upon registration.

Upon arrival, please verify that you name is on the list and check it off when you collect your bouquet.

Missed pick-ups

In the case of a missed pick-up your bouquet will be donated to a local charity. No refunds will be made for missed pick-ups.

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